VietTESOL International Convention, VietTESOL International Convention 2018

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Investigating the Language Needs of Information Technology Professionals: Insiders’ Perspectives
Khanh Mai Pham, Loan Thanh Do, Hao Thi Bich Pham

Building: A12
Room: Room 402
Date: 2018-10-13 09:35 AM – 10:05 AM
Last modified: 2018-09-23


Needs analysis plays an important role in the process of designing English language curriculum and courses especially English for Special Purposes (ESP) courses (Hutchinson & Waters, 1987; Mechraoui, 2011; Garner, Rugea & Sedgwick, 2012). At higher education level, the information on the needs of English language in target situations at workplace will help educators and teachers develop suitable syllabus, materials and learning activities for undergraduate students given their understanding of the students’ current level of English language. However, due to limited resources and inadequate attention to the issue, few needs analysis studies have been carried out to support the development of ESP courses at tertiary level. This study, therefore, aims to bridge the gap by investigating professionals’ opinions on the needs of English language at work in the field of Information Technology. In particular, the research group surveyed 67 employees and 7 employers, and interviewed 3 employers who are now working at various IT companies and corporations such as FPT Software, Viettel Group, PT Investment Joint Stock Company and Authenticity Technology Joint Stock Company. Research results highlight the importance of English language for graduates working in the field of Information Technology and indicates the language skills and subskills which are frequently used in the field. The results contribute significantly the development of more appropriate and effective ESP courses for students of Information Technology and bring important implications for the teachers and educators at higher education institutions.


ESP, higher education, employers and employees' perspectives