VietTESOL International Convention, VietTESOL International Convention 2018

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English Language Requirements at Workplace for Students of Tourism and Hospitality
Hue thi kim Tran, Huong Thi Thu Le, Van Ngoc Thanh Pham

Building: A12
Room: Room 402
Date: 2018-10-12 10:00 AM – 10:30 AM
Last modified: 2018-09-16


In the era of international integration and globalization, it is essential for university graduates to have the ability to use foreign languages, especially English, for not only personal communication but also for professional purposes. Responding to this demand, universities have been trying to design and improve their ESP education programs to help their students develop the needed English language skills and competences. However, up to date, not much is known about the actual use of English at workplaces, which causes difficulties for the English language education at tertiary level. This presentation reports the results of a need analysis research on the use of English language in the field of Tourism and Hospitality. Participants include 15 employers and 42 employees who are currently working in the field of Tourism and Hospitality. The data collection instruments consist of questionnaires and one-to-one interviews. Research results reveal the order of importance of the four macro language skills and the top important language sub-skills for professionals in Tourism and Hospitality. Participants in this presentation will have the opportunities to gain some insights into the English language requirements in the professional context especially Tourism and Hospitality. The research procedures will also be helpful for teachers, researchers and practitioners who are interested in carrying out need analysis studies for ESP curriculum design and development.


needs analysis, Tourism and Hospitality, employers, employees, language macro-skills and subskills