VietTESOL International Convention, VietTESOL International Convention 2019

Font Size: 
An Analysis of Nonverbal Miscommunication among Senior Chinese Undergraduate Students Using English as a Main Language with Their Internship in the Workplace
Kannikar Kantamas

Building: Library
Room: D304
Date: 2019-10-12 09:00 AM – 09:30 AM
Last modified: 2019-10-21


Intercultural communication plays an important role in multicultural organizations. Since the world becomes more globalized and people communicate, travel and work overseas, it has dramatically increased the need for intercultural communication. At present, many organizations consist of multicultural staff coming from different parts of the world. Not only do they have different cultural backgrounds, but also each of them has their own beliefs and norms. In the age of globalization, the workplace is becoming extremely cross-culturally integrated with intercultural communication, which is more crucial for executives, business leaders, workplace managers, and employees. So, intercultural competence is an important key for staff of these organizations to communicate with each other.

In this paper, senior Chinese undergraduate students have worked for many workplaces. Some of the workplaces in Chiangrai and nearer provinces varied on the numbers of multicultural employees whose nationalities include Thai, British, Canadian, Kenyan, American, Chinese and other countries around the world. So, working with people who have different cultural backgrounds, different age, gender, education backgrounds and different working experiences has existed in intercultural communication challenges. Furthermore, the numbers of related studies in workplaces are rarely explored in Thailand so that this study aims to identify the use of nonverbal miscommunication e.g. silences, smiles, kinesics and time (chronemics) among senior Chinese undergraduate students with their internship in Chiangrai province, as well as to investigate social, cultural, and linguistic factors influencing the use of nonverbal miscommunication in their internship. In order to solve these intercultural communication difficulties, however, guidelines for the improvements of senior Chinese undergraduate students’ effective intercultural communication competence in different cultural workplaces are also presented and discussed.